Shipping & Returns
Shipping Policy
All costs are in Euros, including VAT and excluding shipping costs. We ship our products worldwide with PostNL. Any taxes or additional fees are the responsibility of the customer when ordering internationally. All House of Useless items are shipped once your handmade product is ready. We aim to complete your product within 4 - 6 weeks.
Return &
Exchange Policy
Dear Customer, We’re sorry to hear that your order did not meet your expectations.
Return Policy for Handmade Items
Due to the nature of our products, handmade items cannot be returned or exchanged, unless they arrive damaged or we made an error. Each piece is made with care and intention, especially for you.
Unfortunately, accessories such as phone straps, headbands, and bags cannot be returned. The warranty for accessories is valid for 3 months from the date of receiving your order. We offer a refresh package in our webshop, where we repair and clean the accessory.
Sale items cannot be returned. Exchange is possible only if we have the item still in stock.
Payment Methods
- iDEAL
- PAYPAL
- Creditcard