Shipping & Returns
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All costs are in Euro including VAT and excluding shipping costs.
We ship our products worldwide with PostNL. Any taxes or other costs are the customer’s responsibility when ordering internationally.
All House of Useless items will be shipped as soon as your handmade product is finished. We try to finish your product within 3 weeks.
It's also possible to pick up your item at our atelier in Utrecht. You can make an appointment for picking up your package. Please send us an email or message via Instagram.
Grote Trekdreef 4
You can return or exchange accessories. These are items like phone or key straps, headbands and bags. However, our face masks can't be returned or exchanged for hygienic reasons. Accessories can be exchanged for a refund or a product of equal value.
Because our clothing is made on request, it is not possible to return or exchange these products. If there is something you are not satisfied with, please contact us via Instagram or email. Then we can see what we can do for you.
Please let us know if you want to return or exchange anything within 30 days past purchase date. Make sure these items are unworn and unused. For sustainable reasons, please use the original packaging.
If you want to return the order by post, the delivery costs are for your own expense. Delivery costs of the shipment to your home (when you received the package) will not be refunded.